CRM is a critical part of any company requiring tracking of sales and support. A CRM is a database that allows you to track the status of outstanding customer issues as well as sales leads with new and existing accounts. The advantage of this database is it can significantly drive revenue through keeping track of issues within a company and outside of your company. It will keep outstanding and aging customer service / sales issues immediately accessible to owners, directors and account managers. These databases also offer live and current reporting, giving corporate, service and product trends.
Oracle has an On Demand CRM that they have recently released and it looks impressive. It is the next generation in Oracle’s CRM offerings, and may be a perfect fit for your company. Please contact Menlo Technical Consulting today for details of how technologies like Oracle’s On Demand CRM can help your business build their revenue and brand with less mistakes along the way.